Service Business Management Software

Complaint Management Software

SOFTWARE FOR AUTO PARTS SALES & SERVICE

Detail of software for service module :

1.1 Customer Management

• Customer assets can be managed better
• Analysis of customer asset details lying with us from how many days, current status, expected closer date, etc.
• All billed serviceable items at POS are available as customer asset in service module automatically.
• Customer assets can be created manually in Service module [optional and useful especially Service stations]
• Customer asset ID can be defined manually.

1.2 Job Card Management

• Job card can be specified to be made under warranty or in AMC period
• Job card can be have customer approval as a process
• Spares Inventory maintained separately, spares consumed per job card are tracked separately. Service and Spare separate or combined invoice can be generated.
• Provisions to take return of unused spares.
• Quality assurance process can be attached and detached
• Job card can be made based on Delivery Note or Sales Order.
• Just a click conversion of Job card to invoice
• Job card creation with or without asset details. [asset is optional, useful especially Service stations]
• Job card can have priority levels associated for speed service etc,.
• Job card can have user definable additional information as a part of a job card.
• Job card can be assigned manual or automatic job card ID.
• Customer advance amount capturing and adjusting the same while generating final invoice.
• Multiple assets can be serviced with single job card entry.
• Record asset wise complaint and the same can be assigned to multiple employees.
• Each task[complaint/service] can be assigned to different employees.
• Complaint/Service wise status can be reviewed at any point in time
• Task for the specific complaint/service status can be reviewed at any point in time.
• Spare parts used to complete the task can be tracked and the same are billed in final invoice.

1.3 Configuration

• Manan Enterprise offers service module as fully flexible and configurable module that can be molded as per business needs
• Option to add additional fields that can be used to at time of Job card creation.
• Next service due reminder can be set.
• Supports multiple companies.
• Job card can be closed any point in time irrespective of the task completion status.
• Set default service type for the job card.

1.4 Process Management

• Provisions to set up multiple processes like Installation schedule management, Service management, Complaint management, etc.
• Process Management can be linked to task individually
• Process Management can be linked to status individually

1.5 Master Management

• Task master
• Status master
• Complaint / Service master
• Spares master
• Process Master
• Type Master
• Job Card Additional info Master
• Priority Master
• Employee Master
• Job Role Master

1.6 Analysis Reports

• Pending Job Cards summary
• Pending Job Cards Detailed
• Estimate – Actual Amount Variance Report
• Estimated – Actual Delivery Time Variance Report
• Employee wise job card report
• Job card status based report
• Complain status report