Service Business Management Software
Complaint Management Software
SOFTWARE FOR AUTO PARTS SALES & SERVICE
Detail of software for service module :
1.1 Customer Management
- Customer assets can be managed better
- Analysis of customer asset details lying with us from how many days, current status, expected closer date, etc.
- All billed serviceable items at POS are available as customer asset in service module automatically.
- Customer assets can be created manually in Service module [optional and useful especially Service stations]
- Customer asset ID can be defined manually.
1.2 Job Card Management
- Job card can be specified to be made under warranty or in AMC period
- Job card can be have customer approval as a process
- Spares Inventory maintained separately, spares consumed per job card are tracked separately. Service and Spare separate or combined invoice can be generated.
- Provisions to take return of unused spares.
- Quality assurance process can be attached and detached
- Job card can be made based on Delivery Note or Sales Order.
- Just a click conversion of Job card to invoice
- Job card creation with or without asset details. [asset is optional, useful especially Service stations]
- Job card can have priority levels associated for speed service etc,.
- Job card can have user definable additional information as a part of a job card.
- Job card can be assigned manual or automatic job card ID.
- Customer advance amount capturing and adjusting the same while generating final invoice.
- Multiple assets can be serviced with single job card entry.
- Record asset wise complaint and the same can be assigned to multiple employees.
- Each task[complaint/service] can be assigned to different employees.
- Complaint/Service wise status can be reviewed at any point in time
- Task for the specific complaint/service status can be reviewed at any point in time.
- Spare parts used to complete the task can be tracked and the same are billed in final invoice.
- Manan Enterprise offers service module as fully flexible and configurable module that can be molded as per business needs
- Option to add additional fields that can be used to at time of Job card creation.
- Next service due reminder can be set.
- Supports multiple companies.
- Job card can be closed any point in time irrespective of the task completion status.
- Set default service type for the job card.
1.4 Process Management
- Provisions to set up multiple processes like Installation schedule management, Service management, Complaint management, etc.
- Process Management can be linked to task individually
- Process Management can be linked to status individually
1.5 Master Management
- Task master
- Status master
- Complaint / Service master
- Spares master
- Process Master
- Type Master
- Job Card Additional info Master
- Priority Master
- Employee Master
- Job Role Master
1.6 Analysis Reports
- Pending Job Cards summary
- Pending Job Cards Detailed
- Estimate – Actual Amount Variance Report
- Estimated – Actual Delivery Time Variance Report
- Employee wise job card report
- Job card status based report
- Complain status report
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